Privacy Policy

Good Host Co ("Good Host Co," "we," "us," or "our") operates goodhostco.com and provides short-term rental and hospitality services. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website, booking a stay, or communicating with us, you agree to the practices described here.

Information we collect

We collect information you provide directly and information gathered automatically:

• Contact and booking details — name, email address, phone number, mailing address, reservation dates, and payment information you provide when you inquire about or book a stay.
• Communications — messages you send us by email, text message, web form, or through our booking partners.
• Usage data — pages visited, device and browser type, and similar analytics information collected automatically through cookies and tools such as Google Analytics.

How we use your information

• To process and manage your reservation and stay.
• To communicate with you about bookings, check-in details, guest support, and your requests.
• To send you transactional and, where you have opted in, marketing or promotional messages.
• To operate, improve, and secure our website and services.
• To comply with legal obligations.

SMS / text messaging

If you provide your mobile phone number and opt in, Good Host Co may send you text (SMS) messages related to your reservation, guest support, check-in and check-out details, and — where you have separately consented — promotional offers.

• Consent. You consent to receive text messages by providing your mobile number and agreeing to be contacted, for example during booking, inquiry, or by opting in through a form. Consent to receive marketing texts is not a condition of booking or purchasing any service.
• Message frequency. Message frequency varies based on your reservation and interactions with us.
• Cost. Message and data rates may apply, depending on your mobile carrier and plan.
• Opt out. You can cancel SMS messages at any time by replying STOP. After you reply STOP, we will send a confirmation message and will stop sending text messages, except as required to confirm your opt-out.
• Help. Reply HELP for assistance, or contact us at info@goodhostco.com.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties, except as needed to provide the messaging service itself (for example, our messaging platform provider).

How we share information

We do not sell your personal information. We may share information with:

• Service providers who help us operate our business — including our property management system (Hospitable), payment processors, booking channels, messaging and email providers, and analytics tools — and who are permitted to use the information only to provide services to us.
• Legal and safety — when required by law, to enforce our agreements, or to protect the rights, property, or safety of guests, our team, or others.

Cookies and analytics

We use cookies and similar technologies, including Google Analytics, to understand how visitors use our site and to improve it. You can control cookies through your browser settings; disabling them may affect site functionality.

Data retention

We retain personal information for as long as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Your choices and rights

You may opt out of marketing emails using the unsubscribe link in those messages, and out of SMS by replying STOP. Depending on where you live, you may have rights to access, correct, or delete your personal information. To exercise these rights, contact us at info@goodhostco.com.

Children's privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date above. Material changes will be reflected on this page.

Contact us

Good Host Co
Email: info@goodhostco.com
Website: goodhostco.com